We don't install it and disappear
A security system is only as good as the day it's still working. We service what we install — and we service what other people installed, too.
Serving the greater Houston area · Response within 24 hours
System down right now? Call us directly — we triage live calls first.
(832) 360-1000Four ways we keep you running
Whether something's broken, something's due, or nothing's wrong yet — there's a plan for it.
Service & repair calls
A camera's offline, a door won't release, the alarm keeps faulting — we roll a truck and get it working. No waiting on hold with a manufacturer's call centre.
- Diagnosis and repair on access control, cameras, alarms and cabling
- We service systems we didn't install — including older legacy hardware
- Straight answer on repair vs. replace before any work starts
- Priority scheduling for monitored and plan customers
Preventive maintenance plans
Most failures give warning signs long before they cause a problem. A scheduled plan catches them on our time instead of on yours.
- Cameras cleaned, refocused and checked for recording gaps
- Backup batteries, power supplies and failover tested under load
- Firmware and software updates, so you're not running known-vulnerable versions
- Access-control hardware, readers and door contacts inspected
- Written report after every visit — what passed, what we fixed, what to watch
Monitoring & alarm response
An alarm that nobody answers is just a loud noise. We connect your systems to 24/7 central-station monitoring with a response path you decide.
- 24/7 monitoring for intrusion, panic and environmental alarms
- A documented call list — who we contact, in what order, at what hour
- Escalation to police, fire or emergency services when it's warranted
- Alarm traffic tuned so real events aren't buried under false triggers
Warranty & new-install support
Every system we install is covered — and the first year, we'd rather hear from you about a small problem than a catastrophic one.
- Workmanship warranty on everything we install
- Manufacturer warranty handled by us, not passed off to you
- Free consultation on issues arising from our installation
- Support on equipment settings, user access and footage retrieval
The cheapest problem is the one you catch early
A camera that stopped recording three weeks ago looks exactly like a camera that's working. A backup battery that won't hold a charge reads fine until the power goes out. By the time a system failure is obvious, it's usually already cost you something — footage you needed, a door you couldn't control, an alarm that didn't report.
A maintenance plan moves that discovery to a scheduled visit, where it's a repair instead of an emergency. It's the difference between replacing one battery and replacing a rack.
Scheduled
Fixes found on our visit, not yours
Documented
A written report after every service
One vendor
Access, cameras, alarms and cabling
Priority
Plan customers move to the front of the queue
Tell us what's going on
Whether it's a fault you need fixed or a system you want looked after, start here. We'll come out, assess it, and give you a straight quote — plan pricing is worked out per building, because a single warehouse and a multi-site campus aren't the same job.
One team, for as long as you own the system
Access control, cameras, alarms and cabling — designed, installed and serviced. Tell us about your property and we'll put a plan together.
Request ServiceFree assessment · No obligation · Response within 24 hours